Risk Operations
While establishing an effective fraud and compliance surveillance capability is critical, many of the costs and challenges in managing a fraud or compliance program occur on the back end. We have extensive experience helping our clients leverage case management and other operational technologies to streamline existing processes as well as to establish new more effective ones. One of the most important challenges is establishing a balance between what workflow and automation technologies are generally capable of and what existing processes can and should be automated. In some cases automating an existing process can achieve significant cost savings. In others, excessive automation can cause disruption to the operation and can introduce risk to a project that just isn't worth it.
From implementation and customization of case management to analysis of business requirements to consulting on critical change management issues we have worked with our clients to help plan and deploy advanced fraud and compliance operational environments that are delivered on time and that deliver capabilities of real value. Key offerings in this area include:
Case Management Migration and Integration
Many of our clients are in the process of moving from one or more existing case management solutions to a single, global platform, typically leveraging an off-the-shelf case management platform. The process of establishing and implementing a unified set of requirements can be very difficult, even with an extremely well run project. Exzac brings to bear a great deal of experience working with multiple business and IT constituencies to help develop a plan for moving to a single case management environment that reduces project risk by fitting requirements from the very beginning of the project into the core capabilities of off the shelf platforms and wrapping additional functionality around those platforms when requirements exceed the core capabilities of the chosen platform
Risk Operations Strategy
Although surveillance and detection capabilities tend to take center stage in discussions of fraud and compliance strategy, much of the success, cost and potential improvement within a fraud and compliance organization exists within operations. It is not uncommon, for example for investigators to spend the vast majority of their time collecting information from disparate systems and only a small fraction investigating the actual cases. Exzac has developed a methodology and practice around identifying high value opportunities for automation and laying out a practical strategy for achieving that automation in a reasonable time frame. By implementing and extending case management solutions in the right way, it is often possible to achieve significant savings by reducing time spent on interacting with systems that may not initially seem to be obvious candidates for automation and integration.
Case Management Performance Tuning
One of the most common hurdles in a case management implementation is performance. Aggressive requirements for work items, alerts, and cases can often result in packages of data that cause even the leading case management platforms to strain under the weight of day to day operations. Exzac has extensive experience diagnosing and solving performance problems that left unaddressed can undermine user confidence in the platform and in the worst case scenario threaten the success of an otherwise high value platform and project.
